Refund Policy

When we give your money back, and how to ask.

Payments are not open yet (TEST MODE). No real money is being charged, so there is nothing to refund yet. The rules below apply once real payments are switched on.

Cancelling

You can cancel your subscription at any time from your dashboard (Plan and billing), or message us on WhatsApp and we will help. Cancelling stops all future charges. Your AI employee is paused when you cancel.

When we refund

You were charged twice for the same plan and period: we refund the extra charge in full.
You paid but we did not deliver your AI employee (for example, no mailbox was assigned and we could not fix it): we refund in full.
The service was not as we described it and we could not put it right: ask us within 14 days of the charge and we will review it fairly.

When we usually do not

We do not normally give partial refunds for a month that is already under way after you cancel, or for a change of mind after you have been using the service. If you think your case is special, ask us and we will look at it.

How to ask

Email hello@allai.co.zw from the address on your account (or message us through the chat on your dashboard) with your plan and the date of the payment. We aim to reply within 2 working days.

How you get the money back

Refunds go back to the way you paid where possible: to your card, to your EcoCash number, or, for crypto, to a wallet address you give us (network fees may apply). Timing depends on your bank or provider and is usually a few working days.

Last updated: 16 October 2026. See also our Terms of Service and Privacy Policy.