Terms of Service

The agreement between you and All AI when you use allai.co.zw. Short and plain.

1. The service

All AI provides an AI employee for your business: an assistant with its own computer and its own email address. You choose a plan, create an account and, once payments are open, pay. Features and plans may change as we improve the product. Some features, such as live replies from your AI employee in the chat, are still being rolled out; the chat may send automatic replies while the team follows up.

Test mode

Payments are not open yet (TEST MODE). You cannot be charged real money, and a free account is not a promise of a paid service. Free accounts are kept, but may be reset while we are still testing.

2. Your account

• You must give accurate information and be able to enter into a contract for your business.
• Keep your password and sign-in methods safe and turn on two-factor authentication. You are responsible for what happens under your account.
• Tell us straight away if you think someone else has access.

3. Payment and cancelling

Plans are billed monthly in advance at the price shown when you check out. You can cancel at any time from your dashboard (Plan and billing), or message us on WhatsApp and we will help; cancelling stops future charges and your AI employee is paused. Refunds are covered in our Refund Policy.

4. Acceptable use

Do not use All AI to break the law, to send spam or scams, to harass or harm people, to infringe other people’s rights, to attack or probe our systems, or to resell the service without our written consent. We may suspend or end accounts that do.

5. Your content and your mailbox

You keep ownership of the content and data you give to your AI employee. You give us permission to process it only to provide the service to you. The email address and credentials assigned to you are for your use under your plan; they remain our resource and may be withdrawn when your plan ends.

6. AI limitations

AI can make mistakes. Check important work before you rely on it, especially for legal, financial or safety decisions. You are responsible for how you use the results.

7. Availability and changes

We work to keep the service running but cannot promise it will always be available or error-free. We may update or discontinue features, and will give reasonable notice of changes that significantly affect you.

8. Our responsibility

The service is provided “as is”. To the extent the law allows, we are not liable for indirect or consequential loss, lost profits or lost data, and our total liability to you for any claim is limited to the amount you paid us in the three months before the claim. Nothing here limits rights you have by law that cannot be limited.

9. Ending the agreement

You can stop using the service and cancel at any time. We may suspend or end your access if you break these terms or if we have to stop the service, and we will refund any amount that should fairly be returned under our Refund Policy.

10. Law and disputes

These terms are governed by the laws of Zimbabwe. We would like to sort out any problem with you directly first: write to hello@allai.co.zw.

11. Changes to these terms

If we change these terms we will update this page and the date below; if the change matters to you we will tell you. Continuing to use the service after a change means you accept it.

Last updated: 16 October 2026. See also our Privacy Policy.